Community Care Questionnaire
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The City of Marion is committed to providing relevant, individual and quality services through its Community Care team in-line with Home and Community Care National Service Standards. Please advise us if you have any specific needs.
Feedback
Everyone using or applying to use a Community Care service is encouraged to provide feedback. Your feedback assists the Community Care team to provide high quality and relevant services.
All feedback provided is kept confidential and you can choose to remain anonymous. Your name and contact details are only required if you would like to discuss your comments or obtain further information about available services.
Download the Questionnaire in Acrobat pdf format
Questionnaires are also available from the Customer Service Centre at 245 Sturt Road, Sturt and can be returned to the Community Care team by either:
- using the reply paid envelope provided (provided with hard copy and available upon request)
- posting the questionnaire to postal address PO Box 21, Oaklands Park SA 5046
- faxing the questionnaire to 08 8375 6699
- email community.care@marion.sa.gov.au
- alternatively you may complete the questionnaire by calling the Community Care team - Phone 08 8375 6649.
Community Care Services are subject to availability of resources and may vary from time to time.
If you need information regarding services provided by other agencies, contact: Commonwealth Carelink - Phone: 1800 052 222
Are you aware you have rights and responsibilities when receiving Community Care Services?
For more information go to the Rights and Responsibilities page on this site.
You are entitled to an advocate of your choice. This can be a family member, friend or neighbour, or you may call on the following agencies for support or someone to act on your behalf:
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229, email drigney@dacssa.org.au or visit their website www.dacssa.org.au
We encourage you to provide feedback about the services you receive.
If you have a complaint, please contact us first as every effort will be made within Council to reach a satisfactory conclusion. However it is recognised that this may not always be possible. If this is so, you may contact any of the following agencies for support:
- State Ombudsman - Phone 08 8226 8699 or email ombudsman@ombudsman.sa.gov.au
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229 or email drigney@dacssa.org.au or visit their website www.dacssa.org.au
Brief information about our Community Care services is available in other languages in written and audio formats, available on this website .
If you need assistance with Translation or Interpreting, support may be available through the following agencies:
- Telephone and Interpreting Service (TIS) - Phone 131 450.
- Ethnic Link - Southern Office - Phone 08 8275 0711.
- Seniors Information Service - Phone 08 8232 1441 or Country Toll Free 1800 636 368
For further information please contact Community Care on 8375 6649 or by email community.care@marion.sa.gov.au
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