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Home Cleaning
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Funded by the City of Marion and Home and Community Care
The City of Marion is committed to providing relevant, individual and quality services through its Community Care Team in-line with Home and Community Care National Service Standards. Please advise us if you have any specific needs.
Eligibility
To be eligible to receive Community Care services, the resident must:
- Be an older member of the community, a younger person with a disability or their Carer;
- Require some assistance or support to remain in their home; and
- Have limited access to other resources (e.g. family assistance, financial resources to pay for private help, etc.).
Home support
Home support provides domestic-type assistance, including assistance with cleaning, shopping or bill paying
- Short term home support.
- Medium Term cleaning for a period of 6 to 12 months.
- Long Term cleaning
- Once off spring clean where there is a risk to health or safety.
Customers are expected to provide cleaning materials. There are annual limits for each of these services. As eligibility and available resources varies for each of these services, customers are encouraged to contact the Community Care office for further information.
Fees until 30/06/2008
- All Cleaning $10.00 per person per hour
A minimum charge of $10.00 applies to all services. In addition to the charges listed, customers are required to pay for any materials used. Labour charges may be waived, reduced or a payment plan negotiated in cases of demonstrated financial hardship.
Access to Services
Access to these services is assessed on the basis of eligibility, individual need and the capacity of the service to meet that need. There may be a waiting list for some Community Care services. Anyone requesting a service will be advised, at the time of their request, how long they can expect to wait.
Community Care Services are subject to availability of resources and may vary from time to time.
If you need information regarding services provided by other agencies, contact:
Commonwealth Carelink - Phone: 1800 052 222
Are you aware you have rights and responsibilities when receiving Community Care Services?
For more information go to the Rights and Responsibilities page on this site.
You are entitled to an advocate of your choice. This can be a family member, friend or neighbour, or you may call on the following agencies for support or someone to act on your behalf:
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229 or email drigney@dacssa.org.au or website dacssa.org.au
We encourage you to provide feedback about the services you receive.
If you have a complaint, please contact us first as every effort will be made within Council to reach a satisfactory conclusion. However it is recognised that this may not always be possible. If this is so, you may contact any of the following agencies for support:
- State Ombudsman - Phone 08 8226 8699 or email ombudsman@ombudsman.sa.gov.au
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229 or email drigney@dacssa.org.au or website www.dacssa.org.au
Brief information about our Community Care services is available in other languages in written and audio formats, available on this website .
If you need assistance with Translation or Interpreting, support may be available through the following agencies:
- Telephone and Interpreting Service (TIS) - Phone 131 450.
- Ethnic Link - Southern Office - Phone 08 8275 0711.
- Seniors Information Service - Phone 08 8232 1441 or Country Toll Free 1800 636 368
For further information please contact Community Care Team on 8375 6649 or by email Community.Care@marion.sa.gov.au
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