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Volunteer Support
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The City of Marion is committed to providing relevant, individual and quality services through its Community Care Team in-line with Home and Community Care National Service Standards. Please advise us if you have any specific needs.
Volunteers
Funded in partnersip with the City of Marion and Home and Community Care. If you are interested in becoming a volunteer, please contact Community Care phone 8375 6649 or email community.care@marion.sa.gov.au
Purpose
To provide individual support, which may include transport, to access appointments and shopping. Assistance is available for older people and younger people with a disability and their carers who need support to access these areas.
Eligibility
Older people, or younger people with a disability and their carers, who live independently and are able to walk and get in and out of a car without personal assistance. Volunteer support is subject to individual assessment and will be reviewed regularly.
Service Type
The City of Marion has a team of Volunteers who provide the following assistance:
- Social support, which may include transport to medical type appointments.
- Help with shopping where support is needed.
Assistance is subject to the availability of a volunteer.
Service Limits
Services will be provided within council boundaries or close surrounds.
Exclusions
Residents using this service must be able to accompany the Volunteer to the shops, bank, bill paying etc.
Charges:
- A donation of $3 per round trip.
- Donations help expand the service.
- Council reimburses Volunteers for the use of their vehicle.
- Cost of parking must be met by the resident using the service.
Community Care services are subject to availability of resources and may vary from time to time. If a waiting list applies, residents will be kept informed of the likely waiting time.
If you need information regarding services provided by other agencies, contact:
Commonwealth Carelink - Phone: 1800 052 222
Are you aware you have rights and responsibilities when receiving Community Care Services?
For more information go to the Rights and Responsibilities page on this site.
You are entitled to an advocate of your choice. This can be a family member, friend or neighbour, or you may call on the following agencies for support or someone to act on your behalf:
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229 or email drigney@dacssa.org.au or website www.dacssa.org.au
We encourage you to provide feedback about the services you receive.
If you have a complaint, please contact us first as every effort will be made within Council to reach a satisfactory conclusion. However it is recognised that this may not always be possible. If this is so, you may contact any of the following agencies for support:
- State Ombudsman - Phone 08 8226 8699 or email ombudsman@ombudsman.sa.gov.au
- Aged Rights Advocacy Service Inc - Phone 08 8232 5377, Fax 08 8232 5388, Country toll free 1800 700 600, email aras@agedrights.asn.au or visit their website www.sa.agedrights.asn.au
- Disability Advocacy & Complaints Service of SA Inc - Phone 8234 5699, Fax 08 8234 6044, TTY 08 8234 2229 or email drigney@dacssa.org.au or website www.dacssa.org.au
Brief information about our Community Care services is available in other languages in written and audio formats, available on this website .
If you need assistance with Translation or Interpreting, support may be available through the following agencies:
- Telephone and Interpreting Service (TIS) - Phone 131 450.
- Ethnic Link - Southern Office - Phone 08 8275 0711.
- Seniors Information Service - Phone 08 8232 1441 or Country Toll Free 1800 636 368
For further information please contact Community Care Team on 8375 6649 or by email community.care@marion.sa.gov.au
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