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Improving Our Services

Work Team Route Optimisation


The route optimisation tool has the ability to take a team’s job sites across the City and create the most efficient route to travel. These routes can be created daily and distributed to the teams through the OptimoRoute application on a smart device.


  • Reduce planning efforts and increasing efficiency by minimising travel time.
  • Real-time tracking showing where drivers are at any time, what’s being done, who’s on or behind in time and which jobs to reassign.
  • Prioritisation of job assignment for higher priority tasks to be added to the daily work list and new routes planned within seconds.

Technology Trial

  • A route optimisation application called OptimoRoute is currently being trialed within the Engineering and Field Service teams.
  • Current use is being trialed with the tree watering truck program to allow the existing water trucks to manage the increase in tree planting.
  • and the hard rubbish collection teams.

This innovation is scalable across other departments eg Community Safety Team and Facilities Maintenance.

Capital Works Projects Collaboration


Across, the city there are a number of agencies and utilities, as well as Council that plan and deliver capital works and infrastructure projects. Often, due to lack of visibility and collaboration, efforts can be duplicated and works repeated unnecessarily. Due to the scale of these projects, this duplication can result in significant additional costs being incurred not to mention the increased inconvenience to the community.


The Smarterwx platform is an online collaboration tool for council, utilities, telecommunications providers and transport authorities to share project information well in advance of the works being undertaken. Opportunities for projects to be coordinated based on time and location are then identified and the relevant project managers alerted. The project managers can then work together to determine the appropriate way forward for the projects for the benefit of the organisations involved, the impacted residents and the broader community.

The council projects included are:

  • Capital works projects for the current financial year
  • Proposed capital works projects for the next 3 financial years
  • Subdivision works

As well as sharing project information, the solution allows the council to identify areas and time periods where works cannot be carried out. The platform also enables higher internal visibility of projects across departments in council.


The implementation of this solution has:

  1. Reduces disruption to the community during the programmed works
  2. Reduces duplication in costs, where similar/related works can be delivered simultaneously or in an order to reduce disruption
  3. Provides greater visibility of both internal and external projects
  4. Simplify's communication and collaboration between council and external agencies