Change request for external ICT organisations

Details

Your City of Marion contact*

Your company name*

Your name*

Your email address*

Your contact number*

Checks

Remote access required?*

Yes

Type of remote access required* (e.g. VPN, VMView, Go To, etc.)

Remote access time* (how long will you need to access the system e.g. 3 hours)

Date & Time* Please enter the date and time using the following format: DD/MM/YYYY HH:MM

System outage required*

Yes

Is your anti-virus up to date?*

Yes

Procedures

Description of change* (including reason why change is needed)

Implementation procedure* (include any steps to ensure successful back-out)

Business areas impacted by change*

Change backout procedure* Process for restoring system to previous functionality

People/Department to be notified before change (name, timing, method, phone number)

People/Department to be notified after change (name, timing, method, phone number)

Attachments Please attach any extra documentation

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