COVID-19
How we are responding to COVID-19
Find out more
Skip to main content
8375 6600 council@marion.sa.gov.au contact
log in

FAQs - My Marion - Customer Portal

The City of Marion’s new online portal, My Marion, makes it quicker and easier for you to view and manage all of your requests - 24 hours a day, 7 days a week.

If you're a first-time user or just have some questions about the new customer portal please see below.

If you can't find what you are looking for, please feel free to reach out to us via live chat on the website, via email at council@marion.sa.gov.au or call us on 8375 6600.

Frequently asked questions

What is the customer portal?

A customer portal is an online 'one stop shop', some examples are 'EzyReg' or 'RAA', where an individual or a business can create an account and access Council services and information.

How do I get to the customer portal?

You will be taken to the My Marion customer portal when you 'report an issue' or 'request a service' via the buttons on the home page of the City of Marion website. You will also find a log in button at the top of the City of Marion website or you can head to the portal directly by visiting my.marion.sa.gov.au.

Why do we need a customer portal?

A customer portal is provided for customer self service and convenience. Services can be accessed 24/7.

What if I don't want to create an account but have something to report or request?

Many of the services are available without needing to setup an account. The ones that do require an account will guide you through that process.

How do I know my personal information is safe?

The information stored in the portal is secured to the highest applicable standards of cybersecurity and information privacy and located in Australian data centres.

What if I need to update or cancel my request?

To update or cancel a request, you will need to contact council through your preferred channel (e.g. live chat, email, phone) and quote your request number.

What if I don't hear back about my request?

You can contact the council via your preferred channel such as live chat, email, phone or in person and quote your request number.

What if I don't get the response I was hoping for?

You can contact the council via your preferred channel such as live chat, email, phone or in person and quote your request number.

Can I report an issue on behalf of someone else?

Unless you are using the portal as a guest user, the customer portal can only be logged in by the relevant account holder.

What If I don't want to use the customer portal and have something to report or request?

You can contact the council via your preferred channel such as live chat, email, phone or in person.

What sort of things can I report or request using the portal?

There are over 400 request types available. The main categories are: waste and recycling, parking, trees and vegetation, roads/footpaths/verges, development services, reserves and ovals, animals, and public health.

What if I can't find what I'm looking for in the customer portal?

You can contact the council via your preferred channel such as live chat, email, phone or in person.

What if I want close my account?

Please contact the council via your preferred channel such as live chat, email, phone or in person to cancel your account.