Incident report for external ICT organisations

Summary

Call ID*

Your City of Marion contact*

Your name*

Your email address*

Incident Type

System

Date commenced

Date closed

Analysis

Incident detail* Describe the incident in detail. Include any statistical or factual information you have. Anecdotal information should be provided if it is relevant. Also include details of the recover process.

Business impact* Describe the impact on the business in detail.

Incident diagnosis* This section describes how the incident happened. Include details of the decisions, circumstances etc that lead to the incident occurring.

Corrective Actions

Corrective actions overview* Include details of corrective actions to be taken to ensure the incident does not occur again. Each action must have an owner and a due date. The IM&T Manager will follow up to ensure that actions are completed.

Attachment Please attach any extra documentation

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Incident report for external ICT organisations

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