Feedback and complaints

The City of Marion is committed to excellence in governance and providing quality services to our customers. Your feedback on our processes, decisions, service and staff - whether positive or negative - is important to us, and will be used to monitor and improve our service for the benefit of all of our customers.

We work hard to provide you with a great experience every time you contact us, but understand this won't always happen.

To provide feedback or to make a complaint, you can:

• Complete the online feedback and complaints form
• Phone us on 8375 6600
• Chat with us during the business hours of 8.30am to 5.00pm Monday to Friday on Live Chat
• Write to us at PO Box 21, Oaklands Park SA 5046

If you submit feedback, this will be referred to the relevant department within council and a response provided to you if required.

If you submit a complaint, we will always aim to solve your issue the first time you contact us. If we can't resolve the issue immediately, we will provide you with details about our next steps: how long it will take us, what is involved, and who in council is helping to get that resolution.

You can read more about how we handle complaints in the following documents:

We may not always be able to resolve your issue the way you want us to, but we always aim to be both fair and reasonable.

If you don't receive the outcome you expected, you can contact the Office of the Ombudsman who will look at whether our processes have been fair and reasonable, and whether the decision is reasonable and lawful.

If you have witnessed and/or are aware of corruption, misconduct, maladministration, and/or wrongdoing within the City of Marion, you can play an active role in the reporting these.

The Public Interest Disclosure Act 2018 (PID Act) came into effect on 1 July 2019. It repeals and replaces the Whistleblowers Protection Act 1993.