Innovation is at the core of the City of Marion, aligned to our purpose 'To improve our residents’ quality of life; continuously, smartly and efficiently.'
The City of Marion is in the process of transforming its IT systems, to place our community at the centre of everything we do.
Below you will find information about the 12 projects that form the Digital Transformation Program (DTP).
Change is not just about systems, or even about processes. It's about people. It's about our staff. And it's about you.
That's why we're committed to keeping you informed, listening to your thoughts and ideas, and supporting you through the changes.
1. Digital Literacy
The Digital Literacy and cyber security project is the first project in the One Marion Digital Transformation Program. This is because improving our confidence with technology ensures we make the best use of the systems and tools that we have. Being aware of cyber security risks is an important part of this. As an early step, we are looking to provide our outdoor workforce with devices to enable them to access applications that will help them work smarter, not harder.
2. Payroll and HRIS
The paper-based payroll system has now been replaced with a digital system. This system allows staff access to payroll information online 24/7, complete time sheets, apply for leave and check RDO balances. It will also incorporate our recruitment, induction, performance development planning and provide access to HR data in real time.
3. Single View of the Customer
Our customers want us to know who they are and to have choice in how they connect with us. Our new Customer Relationship Management system (CRM), also known as My Marion, will achieve this. The system was launched 1 December 2021, and is a single integrated view of each customer along with all their interactions - enabling us to deliver a more personalised service and improve query resolution.
This project aims to improve how we plan; manage, monitor, maintain, and renew more than $1 billion of assets, including equipment, vehicles, buildings, and other infrastructure. Our new Asset management information system will deliver value for ratepayers and ensure we provide the services and facilities our community needs. It will integrate with our finance and CRM systems, and have close links with the Geographic Information System (GIS).
5. Financial Transformation
We are looking to adopt a modern, cloud-based system to enable real-time financial reporting, which is essential for a modern organisation. It will enable us to be more agile and data-driven by delivering tailored, self-service access to realtime financial reporting to our Elected Members, executive and leaders. It will reduce and simplify paper-based processes by digitising and automating them where possible. It is important the new system is integrated with our HRIS, Payroll, CRM, and Asset Management systems.
6. Microsoft Office 365 Rollout
Microsoft 365 offers a multitude of tools and applications so we can work smarter. All the Office applications commonly used, like Excel, Word, PowerPoint, are now in the cloud and are joined by a multitude of others (such as Teams, Planner) to support an integrated ecosystem for efficiency. An outcome of the transition from "on premise" environment to cloud based will also be that we will tum off all "on premise" servers.
7. Intranet Transfer - smart Intranet
This project enabled an agile approach to working from home or off-site, with the intention to give staff access to their files from anywhere, and to develop team sites that enable staff to work better and collaborate. The first step was to migrate SharePoint to the "cloud". We also ensured the security of our records and made them easier to find to carry out our work and to undertake Freedom of Information requests.
8. Geographic Information System
Our Geographic Information System (GIS) environment was replaced by the Esri GIS platform and provide the tools to develop the Smarter Cities project and deliver better services to our community. As a collaborative platform used by many other councils, it will enable us to share spatial data.
9. Data Analytics
This project aims to better utilise our data by converting it into decision-ready information. It builds on the success of the recent Metrics that Matter project. When fully rolled-out it will provide us with powerful tools to analyse the data we collect to make robust, evidence-based decisions that serve and support our community.
10. Unified Communications
Changing the way we work, communicate and collaborate with tech solutions. We are redesigning our desktop environment (computer, monitor, phone, tablet) to be better suited for mobile usage. This will enable us to take calls from anywhere. There will also be "virtual phones" and better mobile contracts.
11. Devices List and Management
Ensuring our staff are equipped with the right tools of trade for their roles and responsibilities. That means up-to-date quality devices that are fit for purpose, and a greater choice in the devices we use. It also includes devices that allow our workforce to be more mobile.
12. AV Access in Meeting Rooms
Our meeting rooms have been redesigned to facilitate video conferencing, telepresence, and interactive meetings. Staff are now able to connect wirelessly in each room.
▲ Single View of the Customer - A step-by-step explanation of how the Customer Relationship Manager (CRM) (My Marion Customer Portal) works.
Do you have an idea you would like to share with us? We welcome your feedback. Please reach out using the contact details provided below.
Through the Australian Government Smart Cities and Suburbs Program Round 2, the City of Marion was successful in matched funding for a “Smart Precinct Proposal” at Oaklands.
Innovation is at the core of the City of Marion, aligned to our purpose 'To improve our residents’ quality of life; continuously, smartly and efficiently.'